If something is wrong, we fix it.
The policy that will govern orders when the store opens.
Last updated: August 25, 2026
1. Before the store opens
The store is not yet open, so no purchases can be made today and no refunds arise. This page sets out the policy that will apply when ordering opens, so you know where we stand before you buy.
2. The inspection window
Every delivered order comes with a 72-hour inspection window. If something is wrong with your order, missing items, damaged goods, or an item that does not match its listing, tell us within 72 hours of delivery at [email protected] with your order number and photos of what you received.
3. What we will do
Where a claim is verified, we will make it right with a replacement, a partial refund, or a full refund to your original payment method, depending on what happened. Refunds are issued for what you actually paid, including any discounts applied to the order.
4. What is not covered
- Change of mind on perishable foodstuffs after dispatch, for food-safety reasons.
- Claims raised after the 72-hour inspection window closes.
- Damage caused after delivery.
5. Cancellations
Orders can be cancelled for a full refund at any time before they are dispatched from our consolidation point in Lagos. Once dispatched, the inspection window process above applies.
6. Questions
Anything unclear: [email protected].